Main features
From automated responses to real-person takeovers, AI chatbots provide your team with a complete conversation solution
Integration of multiple data sources
Combine website content, documents and FAQs into a single source of knowledge so AI responses always come from the latest and most controllable brand information.
- ✓Supports URLs and automatically crawls all page content under the website
- ✓Supports uploading Word, CSV, PDF, TXT files
- ✓Questions and answers can be created manually to quickly supplement or update knowledge.
Customizable AI reply guidelines
The platform provides preset reply guidelines to help you get started quickly; you can also manually adjust according to your needs to make the chatbot's reply method more consistent with your brand's needs.
- ✓Built-in default reply guide to lower the setting threshold
- ✓The response logic and tone can be adjusted according to needs
- ✓Help reduce response bias and maintain overall consistency
Intelligent replies and context understanding
Chatbots can understand the context within a single conversation and continue to respond based on the current conversation.
- ✓Understand context within the same conversation
- ✓Reply to continue the current conversation status
- ✓Improve conversation coherence and readability
AI and artificial intelligence take over seamlessly
When the AI response is insufficient or human judgment is needed, customer service can take over immediately without interruption of service.
- ✓Customer service can manually join the conversation at any time
- ✓Keep conversation context and records intact
- ✓Customers do not need to re-describe the problem
Runs on all platforms you use
The AI chatbot can operate on LINE, Messenger, Instagram, WhatsApp, and PinChat web chat rooms, and all messages are managed centrally.
Explore other features
FAQ chatbot
The FAQ chatbot triggered by keywords centrally manages repeated questions and can be seamlessly handed over to human customer service when needed.
Complete data analysis
Get in-depth insights into chat volume, traffic sources, questionnaire responses and interaction performance, understand service performance through clear charts, and continuously optimize operations.
Web customer service plug-in
Quickly embed a draggable and customizable chat interface on your website to improve visitor interaction and conversion efficiency.