Main features
Centrally manage all conversations, allowing teams to handle customer needs more efficiently through labeling, classification and search functions
Chat tags are better categorized
Tag different types of conversations with custom labels so your team can quickly search and understand the information they need to work on.
- ✓Tag conversations by topic, status or priority
- ✓Quickly search for corresponding chat rooms through tags
- ✓Improve the efficiency of organizing complex customer service processes
Folder grouping is more intuitive
Use folders to manage a large number of customer conversations and create a clearly layered chat space to facilitate cross-team collaboration.
- ✓Classify different business scenarios using folders
- ✓Supports the organization and management of large numbers of conversations
- ✓Let customer service and sales find responsible conversations faster
Quick search to find key chats
Use the precise search function to quickly find specific customers or conversation content, saving tedious manual browsing time.
- ✓Quickly find conversations by name or keyword
- ✓Support customer list to quickly locate users
- ✓Get the information you need quickly from a large amount of information
Automatically organize customer lists
All visitors who have had conversations will be automatically created as a customer list, and the visitor information collected in the chat will be synchronized and accumulated.
- ✓Automatically organize all visitors who have had conversations
- ✓Collect email and other contact information during chat
- ✓Support list export for subsequent application
Explore other features
AI chatbot
Offers AI-driven chat that responds instantly, can be handled by humans when needed, and can adapt to your brand’s cross-platform operation.
Complete data analysis
Get in-depth insights into chat volume, traffic sources, questionnaire responses and interaction performance, understand service performance through clear charts, and continuously optimize operations.
Live chat system
Supports one-on-one and group chats, multimedia messaging, and an adjustable interface, allowing brands and users to maintain natural, real-time, and high-quality two-way interactions.