Quick and automated responses to frequently asked questions
A keyword-triggered FAQ chatbot centrally manages repetitive questions such as business hours, prices, logistics, and reservation processes. It supports the presentation of images, texts, buttons and cards, and can be handled by manual customer service when necessary, reducing the daily customer service burden.
Main features
From structured management to manual takeover, FAQ chatbot provides your team with efficient solutions to frequently asked questions
Structured FAQ management
Use keywords to quickly trigger precise replies, suitable for various common problem situations.
- ✓Support fixed information such as business hours, prices, logistics, etc.
- ✓Keyword triggers to avoid wrong answers
- ✓Improve response consistency and efficiency
Multi-format reply capability
Use the most suitable presentation method to convey information to improve understanding and interaction efficiency.
- ✓Support text + picture format
- ✓Support button quick guidance and triage
- ✓Support card carousel to display multiple contents
Seamless manual takeover
When the Bot is unable to answer, human customer service can immediately take over to handle complex requests.
- ✓Automatically identify unanswerable questions
- ✓Customer service can view context-connected conversations
- ✓Ensure users are not lost due to no reply
Special design for activities and diversion
Suitable for promotional activities and large number of visitors, FAQ can be quickly created and updated.
- ✓FAQ can be quickly edited and maintained in the background
- ✓Paired with welcome page/web customer service plug-in as event entrance
- ✓Reduce repetitive customer service issues during periods of high traffic
Explore other features
Web customer service plug-in
Quickly embed a draggable and customizable chat interface on your website to improve visitor interaction and conversion efficiency.
Complete data analysis
Get in-depth insights into chat volume, traffic sources, questionnaire responses and interaction performance, understand service performance through clear charts, and continuously optimize operations.
Live chat system
Supports one-on-one and group chats, multimedia messaging, and an adjustable interface, allowing brands and users to maintain natural, real-time, and high-quality two-way interactions.